Getting Started
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Choosing the "Right" Builder
We at BROM Builders, Inc. understand that you have many choices to service your construction needs. Whether or not you choose BROM to build your home, we want you to have a positive construction experience.
We invite you to consider the crucial items listed below in your search for any builder. Compare what BROM offers before entrusting one of the largest purchases of your life to an under-qualified or misrepresented builder. We are confident that BROM Builders, Inc. can deliver your new custom home to the highest degree of your satisfaction.
We wish you the best in your new home endeavors.
Is your builder licensed and insured?
BROM is an insured, licensed General Contracting firm. Our NHCC number is CT #00098.
Is your builder experienced and stable in the industry?
BROM has been in business since 1978, and we are a member of the Better Business Bureau.
BROM has built hundreds of custom homes - typically 20 to 25 per year - and we have also completed numerous subdivisions and developments in the region.
BROM will furnish hundreds of references and client letters so you can see for yourself what other clients are saying about their building experiences with us.
We have kept the same name, BROM Builders, since 1978 and have solidified and grown our business ever since. Be wary of builders who have changed names recently (or often)!
BROM's offices have remained at the same location since the beginning: 207 West Town Street in Norwich, CT. For your convenience, we have a sample room where you can find a variety of ideas and selections for your new home. Many "custom" builders operate their businesses from their homes or vehicles; which can put a strain on organization, multi-tasking, request-processing, and even availability. BROM gives you the attention and service you need in order to make your building experience as pleasurable and smooth as possible.
Is your builder progressive?
We keep ourselves informed and educated in the construction industry; and we use state of the art materials, products and building techniques in order to deliver you the best possible home features.
We use computers, the internet, e-mail, scanners, fax machines, and cell phones to serve you.
We have designed our own web site (www.brombuilders.com) which is extremely user-friendly and constantly being updated to serve you.
Does your builder provide details up front?
BROM gives you guaranteed, detailed pricing up front - no extra costs unless you authorize them.
In order to build with BROM, all we require is a 5 percent deposit; which is directly applied towards your final payment. Our clients are only billed - and consequently, only pay for - work that is in place.
BROM includes full architectural and design services in your price. You can make changes to size, layouts, materials, etc., so that together we can design a custom plan to suit your lot, needs, and budget.
BROM gives you very detailed plans and specifications so you know exactly what you are getting. All of our building materials are quality, well known, name brand products. We offer the flexibility to use other products/brands to suit your individual needs.
Does your builder assure quality?
BROM offers numerous opportunities to visit Open Houses - actual homes and not just a "model" home - to see our consistent quality workmanship, and even descriptive pricing of what it would cost for us to build this exact home (with all its amenities) for you!
Is your builder highly organized?
The only way we are able to build so many homes with satisfied clients is by demonstrating an exceptional level of organization in every aspect of our operations: from our Open Houses, approachable and courteous staff, and our skilled contractors - right down to our advertising, systematic management, and correspondence.
We commit to finish your home 6-8 months after foundation is ready (depending on the size and complexity of the home), and we provide you with a detailed construction schedule highlighting important dates and items that have been discussed as part of your package.
Is your builder committed to excellent service?
We promptly return all calls and deliver quotes, plan designs and all other administrative services on time and in a professional, courteous manner.
You are assigned a Project Manager who serves as your primary contact throughout the entire planning, design, permitting, and selection processes - and somebody you can call after you move in.
An on-site Supervisor schedules, coordinates and oversees the construction of your new home from start to finish, and answers any questions you may have throughout the process.
BROM is a local, southeastern CT builder who will be there for you when you need to speak or meet with us. At times, BROM builds home for clients before they have relocated to the area. Clients may be thousands of miles away, but they have the confidence that BROM will live up to its reputation and deliver their new home exceptionally, according to plan, and on time.
Will your builder service you after you have moved in?
BROM goes beyond the standard 1-year builder's warranty. Many of our proud homeowners will call with questions or issues that need to be addressed years after they've moved in. We're not only happy to hear from them, we're happy to help. Our clients need not worry about their builder mysteriously going out of business or ignoring them once they have moved in.
We leave a brass plaque in each home with our phone number on it, along with the year it was built, to remind you (and any future owners) that we are proud of our work and that we will back up our work.
Updated: June 9, 2009