Getting Started
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Choosing the "Right" Builder
We recommend you consider the questions below before entrusting one of the largest purchases of your life to an under-qualified or misrepresented builder. Learn more about BROM here at our website. We're confident we can build a custom home for your family to the highest level of your satisfaction.
Is your builder licensed and insured?
BROM is an insured, licensed General Contracting firm. Our NHCC number is CT #00098.
Is your builder experienced and stable in the industry?
BROM has been in business since 1978, has won a number of awards, and is a member of the Better Business Bureau.
BROM has built hundreds of custom homes and completed numerous subdivisions and developments in the region.
BROM can furnish hundreds of positive references and client letters to confirm our work ethic, professionalism, and satisfaction about their building experiences with us.
Be wary of builders who have changed names throughout their work history. We have kept the same name, BROM Builders, since 1978 and have solidified and grown our family-owned business ever since.
Many "custom" builders operate their businesses from their homes or vehicles, which can strain and hinder communications between you and the builder. BROM's professional offices and sample room are conveniently located at 207 West Town Street in Norwich, CT. BROM gives you the attention and service you need in order to make your building experience as pleasurable and smooth as possible.
Is your builder progressive?
We keep ourselves informed and educated in the construction industry. We use state-of-the-art materials, products and building techniques to assure you the best possible home features.
We use the latest tools and technology to keep you informed and assure smooth communications with you.
We have a progressive website presence -- including a mobile version! -- that is extremely user-friendly and constantly being updated to serve you.
Does your builder provide details up front?
BROM gives you guaranteed, detailed pricing up front -- no extra costs unless you authorize them.
BROM includes architectural and design services at no additional cost. You can make changes to size, layouts, materials, etc., so that together we can design a custom plan to suit your lot, needs, and budget.
BROM provides detailed plans and specifications so you know exactly what you are getting. All of our building materials are quality, well known, name-brand products. We offer the flexibility to use other products/brands to suit your individual needs.
Does your builder assure quality?
BROM offers numerous opportunities to visit Open Houses -- actual homes and not just a "model" home -- to see our consistent quality workmanship!
Is your builder highly organized?
We're able to design and build many homes simultaneously because of our exceptional level of organization.
We provide all clients with a detailed construction schedule highlighting dates and other important items.
Is your builder committed to excellent service?
We promptly return all calls and deliver quotes, plan designs and other administrative services on time and in a professional, courteous manner.
A BROM Project Manager serves as your primary contact throughout the planning, design, selection processes, and construction phases ... even after you move in!
An on-site Supervisor schedules, coordinates and oversees the construction of your new home from start to finish, and answers any questions you may have throughout the process.
Clients have the confidence that BROM will live up to its reputation and deliver an exceptional home, according to plan, and on time. BROM is a local, southeastern CT builder who will be there for you when you need to talk or meet with us. BROM has also built custom homes for clients before they have relocated to the area!
Will your builder service you after you have moved in?
BROM provides service beyond the standard 1-year builder's warranty. You can call long after you've moved in. We're not only happy to hear from you, we're happy to help.
We embed a BROM Builders plaque in each home, along with the year it was built, to remind you that we're proud of our work and that we back up our work.